Account Not Connecting

Account connection is sensitive, temporary disconnection happens sometimes. It could exists issues at the broker's side, on the network or proxies, at the servers side, or at our side, many factors are involved, we cannot guarantee a 100% sync permanently, nonetheless we are trying to minimize the consequences in such situations. For example broker demo accounts have usually a lower service level and disconnections may happens more regularly function of the broker.

If your account is disconnected, please follow these steps: 

• Verify the credentials and login details (server name and broker). If your broker is not yet supported, we can easily add it, just contact us on our Live Chat  
• Instead of copy-pasting your credentials, we encourage you to manually type them to avoid copy pasting bad characters. 
• Make sure that there is no blank space. 
• Be sure the account is a MT4 or MT5. 
• Be sure to select the broker server from the list in the dropdown, just start writing your broker's name and select it in the list. 
• You can try to logout and login from the MT4/MT5 to verify the login details. 
• Or you can try to reset the password.  
• Verify also that you have assigned a subscription to your Slave/Follower. 
• You can try to switch OFF/ON the account too 
• If you have a paid plan you can try to change the server location in the global settings at the top right in order to reset the connection.

It may take few minutes for an account to reconnect so be patient.

We are permanently working to have the most stable and accurate Trade Copier, however many factors and third parties are involved and there is things out of our control as server, proxies, network or brokers issues that may happen. By changing the server location it would reset the connection and it may helps.

Also, we can recommend you to activate email (free) alerts for your master and slave account. Alerts are sent in case of disconnection or when an order failed to copy.